UBUNTU-CVE-2021-21443

See a problem?
Please try reporting it to the source first.
Source
https://ubuntu.com/security/CVE-2021-21443
Import Source
https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21443.json
JSON Data
https://api.test.osv.dev/v1/vulns/UBUNTU-CVE-2021-21443
Upstream
Published
2021-07-26T05:15:00Z
Modified
2025-10-24T04:50:07Z
Severity
  • 3.5 (Low) CVSS_V3 - CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N CVSS Calculator
  • 4.3 (Medium) CVSS_V3 - CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N CVSS Calculator
  • Ubuntu - medium
Summary
[none]
Details

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

References

Affected packages

Ubuntu:16.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

4.*

4.0.10-1

5.*

5.0.1-1
5.0.1-2
5.0.2-1
5.0.3-1
5.0.5-1
5.0.6-1
5.0.7-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "5.0.7-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "5.0.7-1",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source

"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21443.json"

Ubuntu:18.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

5.*

5.0.23-1
5.0.24-1

6.*

6.0.1-1
6.0.2-1
6.0.3-1
6.0.4-1
6.0.5-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.0.5-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "6.0.5-1",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source

"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21443.json"

Ubuntu:20.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.0.26-1?arch=source&distro=focal

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*

6.0.20-1
6.0.23-2
6.0.24-1
6.0.25-1
6.0.25-2
6.0.25-3
6.0.26-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.0.26-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "6.0.26-1",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source

"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21443.json"

Ubuntu:22.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.2.2-2?arch=source&distro=jammy

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*

6.0.32-6
6.1.2-1
6.2.1-1
6.2.2-2

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.2.2-2",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source

"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21443.json"